PremiumPNG.com sells digital files (images, vectors and licenses to use them). Because a digital file
cannot be "returned" once it has been downloaded, our refund rules are explained below. If something is
wrong with your purchase, please contact us first –
we will always try to fix it.
1. Single image purchases
- Single images (AI images, PNG images, vectors and exclusive assets) are non-refundable once the file has been downloaded.
- If you paid but have not downloaded the file yet, you can ask for a full refund within 7 days of the purchase.
- If a file is damaged, will not open, or is clearly different from its preview and description, tell us within 7 days. We will send a working file or give you a full refund.
- When a purchase is refunded, the image is removed from your My Purchases page and the license for that image ends.
2. Basic plan (one-time payment)
The Basic plan can be refunded in full within 7 days if no paid downloads
have been made with it. After the first paid download, the Basic plan is non-refundable.
3. Monthly subscriptions (Standard Pro, Premium Elite, Premium Ultra)
- Subscriptions renew automatically every month until you cancel.
- You can cancel at any time from Account Settings. After cancelling you will not be charged again, and you keep access until the end of the month you already paid for.
- We do not refund the unused part of a month.
- If a renewal was charged and you have not downloaded anything since that renewal, you can ask for a refund of that renewal within 7 days.
- When you change to a lower plan, the unused part of your old plan is credited to your next payment automatically.
4. Mistakes and double charges
If you were charged twice for the same thing, or charged because of a technical error on our side,
we will refund the extra charge in full.
5. How to ask for a refund
Send a message through our contact form or e-mail
support@premiumpng.com with:
- the e-mail address of your PremiumPNG account,
- the date of the payment and the order number (shown on My Purchases), and
- the reason for the request.
We reply within 2 business days. Approved refunds are sent back to the original card through our payment
provider (Stripe) and usually appear within 5–10 business days, depending on your bank.
6. Chargebacks
Please contact us before opening a dispute with your bank – it is faster for you. If a chargeback is
opened, access to the files and licenses in that payment is suspended until the dispute is closed.
7. Your legal rights
This policy does not take away any rights you have under the consumer laws of your country.
See also our Terms of Service and License.